delivery and shipping

SHIPPING & DELIVERY

We are committed to offering you first class service and customer satisfaction so if you experience anything less than this we would love to hear back from you asap!

SHIPPING

• For orders OVER $200* we will Express Post your purchases FREE OF CHARGE!

• If your order is under $200* we will Express Post your order for $19.95*!

(* please note all $ values quoted are in Australian dollars only)

If you have ordered an item that is out of stock or no longer available from our supplier we will contact you within 2 working days to arrange an alternative item, a back order or a full refund. 

DELIVERY INFORMATION

WITHIN AUSTRALIA

We use Australia Post Express Post Service to deliver your goodies and the standard delivery timeframe is 2 business days as we are located in Moruya on the NSW south coast. Orders received before 1pm EST* on a business day will be posted to you that day.

Australia Post Express Post Parcel Service

• guarantees next business day delivery within the Express Post network.  The network covers 80% of Australian business addresses, private addresses and Post office boxes.
• the service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.  Outside metropolitan areas guaranteed service is to and from townships only.
• if your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won’t recovered by its Next Day Guarantee.

Delivery timeframes quoted by Curtis & Cloud are a best estimate only based on information given to us by Australia Post.  Curtis & Cloud will not be liable for any loss or damage experienced by you through any delay in delivery.

Please ensure you provide us with a Daytime Delivery address only.

NEW ZEALAND

• For our NZ customers we use Australia Post Pack and Track International and when your parcel  is posted we will send you your Australia Post Tracking Number to track your parcel. 
• For all parcels under 2kg you will be charged a flat rate of $30.00.
• For parcels over 2kg we will email you within two (2) business days to confirm the postage cost at which time you have a option to proceed with your order or not.
• Parcels take 3-10 business days to reach New Zealand and may be subject to import taxes or duties which are payable by you.

INTERNATIONAL

• If you are a customer not living in Australia or New Zealand we use Australia Post International and when your parcel has been posted we will send you your Australia Post Tracking Number to track your parcel.
• When you place your order we will contact you with a shipping quote. for parcels under 500g using standard international post this is usually under $30.00 AUD for most countries. 
• If you are happy with the freight quote and wish to proceed, we will email you an invoice for the freight, and post the order to you as soon as payment has been made.
• If you do not wish to proceed with the purchase, please let us know and we will refund you the full amount. 
• Parcels take 3-10 business days to reach an international country and may be subject to import taxes or duties which are payable by you.

TRACKING ADVICE

Once your parcel has been posted to you, we will email you your Australia Post Tracking Number so you can check where your parcel is if you don't receive it within a reasonable timeframe.